Privacy Policy

1. Introduction

CasaComfort Designs (“we”, “our”, “us”) is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information when you use our website and services.

2. Information We Collect

When you use our website, we may collect:

• Personal details: Name, email address, phone number, and delivery address — provided when you place an order or submit a booking.
• Payment information: Processed securely by Paystack. We never store your card details on our servers.
• Usage data: Pages visited, time on site, and device information — collected via analytics tools to improve your experience.
• Communication data: Messages sent via WhatsApp or email when you contact us for support.

3. How We Use Your Information

• To process and deliver your orders
• To confirm and manage installation bookings
• To send order confirmations and delivery updates via email
• To communicate with you via WhatsApp regarding your orders or bookings
• To improve our website and services based on usage patterns
• To comply with legal obligations

4. Data Storage & Security

Your data is stored securely using Firebase (Google Cloud infrastructure) with encryption at rest and in transit. Payment data is handled exclusively by Paystack, which is PCI-DSS Level 1 certified. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or alteration.

5. Third-Party Services

We share your data only with trusted service providers necessary to deliver our services:

• Paystack: Payment processing
• Firebase (Google): Database and authentication
• Resend: Transactional email delivery
• Vercel: Website hosting
• Google Analytics: Website usage analytics

We do not sell your personal information to any third party.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us via WhatsApp or email at privacy@casacomfort.shop.

7. Cookies

We use essential cookies to keep your cart functioning and analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings, but this may affect site functionality.

8. Data Retention

We retain your order and booking data for as long as necessary to provide our services and comply with legal obligations. If you request deletion, we will remove your data within 30 days, except where retention is required by law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.

10. Contact

For any privacy-related questions or requests, contact us at privacy@casacomfort.shop or via WhatsApp.